Return & Exchange Policy – Menova

Shop with confidence — we’ve made our exchange process simple and transparent.

🔄 Exchange Policy

We offer exchange to ensure you get the perfect fit and experience.

👉 Exchange is available for:

• Size issues
• Wrong product delivery
• Defective items

🕒 Request must be made within 3 days of receiving the product

📦 Conditions for Exchange

To be eligible:

• Product must be unused and unwashed
• Original tags must be intact
• Packaging should be in original condition

🚚 Exchange Process

• Contact us via WhatsApp or phone
• Our team will guide you step-by-step
• Courier pickup / return instructions will be provided

💰 Return Policy

👉 We currently do not offer cash refunds
👉 However, we ensure easy exchange for your satisfaction

💵 Delivery Charges

• Inside Dhaka: ৳70
• Dhaka Suburb: ৳100
• Outside Dhaka: ৳130

👉 Applicable for exchange delivery

⚠️ Important Notes

• Slight color variation may occur due to lighting
• Minor thread variations are not considered defects
• Customized or altered items are not eligible for exchange

📞 Need Help?

We’re always here to assist you.

📱 WhatsApp: 01331-507209
📧 support@menova.com.bd